Hat1st Desk Mats are made to order. Please review your product selection and shipping address before placing an order.
Requesting a cancellation
To request a cancellation, contact us as soon as possible at support@hat1st.com or through our Contact page. Include your order number and the email used at checkout. We can cancel an order before production begins; once production has started, cancellation is not guaranteed. We will confirm whether your request can be accommodated.
Changing an order or shipping address
If you need to correct an address or request a change to an item, contact us promptly with the details. Because products are made to order, changes cannot be guaranteed once production or dispatch has begun. We will explain any additional charge and request your agreement before proceeding.
Refunds after a cancellation
If a paid order is successfully cancelled, any approved refund is returned to the original payment method within 10 business days. Your payment provider may need more time to reflect the credit.
After delivery
Eligible non-personalized Desk Mats may be returned within 30 calendar days after delivery subject to our policy. Personalized products are excluded from change-of-mind returns, but damaged, defective, or incorrect items remain eligible for a remedy. Please read our Returns & Refunds Policy before returning anything. Do not send items to the business address shown on our website without our return instructions.