Store status: Our Desk Mats are made to order rather than held as finished stock. They are printed on demand. Hat1st handles customer returns and remedies under this policy; supplier return eligibility does not replace our commitments to you.
30-day returns for non-personalized Desk Mats
You may request a return of a non-personalized Desk Mat within 30 calendar days after delivery. Desk Mats must be unused and unwashed. Items must be in their original condition, with any original labels and packaging. Contact us before sending an item back.
Personalized products
Products made with a customer's name, text, or other individual customization are not eligible for change-of-mind returns. This restriction does not remove your right to a remedy for a defective, damaged, or incorrectly supplied item.
Damaged, defective or incorrect items
Contact us as soon as you discover a problem and include your order number, a description, and photographs if available. Hat1st will arrange a replacement or refund when the item is defective, damaged on arrival, or differs from the item ordered. We cover any return shipping required for these cases. Do not discard the item or packaging before we provide instructions.
How to request a return
Use our contact form or support@hat1st.com and provide your order number and the reason for your request. We will supply return authorization and the correct return instructions. Do not send items to an address shown on a package or to a manufacturer's address without our instructions. Return destinations can vary by fulfillment partner; we will disclose the destination and any costs before you send an item.
Return shipping and fees
For an eligible change-of-mind return, the customer pays return shipping and the original shipping charge is not refundable. No restocking fee applies. For defective, damaged, or incorrect items, Hat1st covers required return shipping and refunds the original shipping charge when a full-order refund is appropriate. These conditions do not limit rights required by applicable law.
Returnless refunds
After reviewing your request, Hat1st may approve a refund without requiring the item to be returned when return shipping costs are disproportionate to the item's value. This is decided case by case and is not automatic. Contact us before returning or disposing of an item; we will confirm whether a return is required. If we approve a returnless refund, you do not need to pay return shipping or send the item back. Approved refunds follow the refund method and timing stated below. This option does not change the 30-day return window for eligible non-personalized Desk Mats or your rights for defective, damaged or incorrectly supplied items.
Refunds
After inspecting an authorized return, or after approving a refund that does not require a return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit.
This policy update does not remove rights relating to orders placed before the current Desk Mat-only catalog.
Cancellations and exchanges
Contact us promptly to request cancellation. An order can be cancelled before production begins; cancellation is not guaranteed once production starts. For an eligible exchange, contact us first so we can explain the return and replacement process.