Shipping Policy

Store status: Hat1st currently offers made-to-order Desk Mats. Desk Mats are printed on demand and fulfilled through our manual print-on-demand workflow; they are not held as finished warehouse stock. These policies explain our ordering process and customer support arrangements.

Shipping destinations

We ship to customers in the United States and selected international destinations, including Canada, where shipping is available at checkout. Delivery availability depends on the product and destination; not every country or region is supported.

Shipping charges

US Standard Shipping: $5.99 USD per applicable shipping group for eligible Desk Mat orders.

International Shipping: $19.99 USD per applicable shipping group for eligible destinations, including Canada. Expedited Shipping is not offered. Orders fulfilled in separate shipment groups may have combined shipping charges; the total displayed at checkout applies. Available shipping options, charges and applicable taxes are shown at checkout before payment. We do not currently offer a free-shipping promotion.

Processing and shipping times

US orders: Our Desk Mats are made to order. Estimated processing time is 2–5 business days before dispatch. Estimated shipping time is 4–8 business days after dispatch. Processing and shipping are separate, for an estimated total of 6–13 business days. Business days are Monday through Friday, excluding holidays. These are estimates, not guaranteed delivery dates. Weekends, holidays, peak-season volume and carrier disruptions may extend these times. Contact us before ordering if you need delivery by a specific date. We will notify you of material delays.

International orders: Made-to-order processing is estimated at 2–7 business days, followed by approximately 10–30 business days of international transit, depending on the destination and fulfillment partner. These are estimates, not guaranteed delivery dates; customs, holidays and remote addresses may cause delays. Import duties or taxes not collected at checkout may be payable to customs authorities or carriers on delivery.

Address accuracy and changes

Please check your address carefully before paying. Contact us promptly if a correction is needed. We cannot guarantee an address change after production or dispatch begins. We will explain any additional shipping charge before asking you to pay it.

Tracking and separate packages

If tracking is supplied for your shipment, we will share it in the dispatch notification. Items fulfilled separately may arrive in different packages. Any shipping charges are disclosed at checkout.

Delayed, missing or damaged shipments

Contact Hat1st with your order number if a package is delayed, missing, damaged, or contains the wrong item. We will investigate with the fulfillment partner or carrier and arrange an appropriate remedy. Do not place a replacement order before contacting us. See our Returns & Refunds Policy for help with damaged or incorrect items.