Shipping policy

Store status: Hat1st hats and desk mats are made to order. Desk mats are printed on demand and fulfilled through our manual Printify/SPOKE ordering process; they are not held as finished warehouse stock. These policies explain our ordering process and customer support arrangements.

Shipping destinations

We ship to customers in the United States. Shipping options depend on the delivery address and the product ordered. An address is supported only when a shipping option is displayed at checkout.

Shipping charges

For eligible US orders, Hats Standard Shipping is $5.99 USD and Desk Mat Standard Shipping is $5.99 USD. Expedited Shipping is not offered. Orders fulfilled in separate shipment groups may have combined shipping charges; the total displayed at checkout applies. Available shipping options, charges and applicable taxes are shown at checkout before payment. We do not currently offer a free-shipping promotion.

Processing and shipping times

Our hats and desk mats are made to order. Estimated processing time is 2–5 business days before dispatch. Estimated shipping time is 4–8 business days after dispatch. Processing and shipping are separate, for an estimated total of 6–13 business days. Business days are Monday through Friday, excluding holidays. These are estimates, not guaranteed delivery dates. Weekends, holidays, peak-season volume and carrier disruptions may extend these times. Contact us before ordering if you need delivery by a specific date. We will notify you of material delays.

Address accuracy and changes

Please check your address carefully before paying. Contact us promptly if a correction is needed. We cannot guarantee an address change after production or dispatch begins. We will explain any additional shipping charge before asking you to pay it.

Tracking and separate packages

If tracking is supplied for your shipment, we will share it in the dispatch notification. Items fulfilled separately may arrive in different packages. Any shipping charges are disclosed at checkout.

Delayed, missing or damaged shipments

Contact Hat1st with your order number if a package is delayed, missing, damaged, or contains the wrong item. We will investigate with the fulfillment partner or carrier and arrange an appropriate remedy. Do not place a replacement order before contacting us. See our Returns & Refunds Policy for help with damaged or incorrect items.